City Council Resolution 1983-70RESOLUTION 1983 - #70
RESOLUTION RELATING TO THE QUALITY OF SERVICE
PROVIDED BY NORTH CENTRAL PUBLIC SERVICE COMPANY
WHEREAS, the City of Monticello has adopted an ordinance granting unto
North Central Public Service Company a franchise for operating a gas
distributing system; and,
WHEREAS, at the time of adoption of said franchise, said adoption was
deemed to be in the best interest of the City; and,
WHEREAS, the best interest of the City and its residents is still of
primary concern to the City Council; and,
WHEREAS, members of the City Council and City Staff report receiving
an increasing number of complaints related to customer service of
North Central Public Service Company; and,
WHEREAS, as grantor of the aforementioned franchise, it is reasonable
for the City Council to expect that service to its residents be
responsible and courteous.
NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
MONTICELLO THAT:
1. That North Central Public Service Company be notified that
the City Council of Monticello is concerned over the in-
creasing number of reports of uncooperative
responses to requests for customer service.
2. North Central Public Service Company be requested to review
its customer service policies in order to promote courteous
and cooperative service.
3. North Central Public Service Company be requested, and
strongly urged, to install a toll-free telephone line for
the benefit of its customers residing outside its telephone
service area.
4. The City Administrator submit copies of this resolution to
North Central Public Service Company, Donovan Companies, Inc.,
the Utilities Division of the Department of Public Service,
and the Minnesota Public Utilities Commission.
Adopted this 25th day of April, 1983.
Arve A. Grimsmo, Mayor
ATTEST:
Thomas A. Eidem
City Administrator