Loading...
FiberNet Advisory Board Minutes 03-09-2010FIBERNET MONTICELLO ADVISORY BOARD Wednesday, March 9th, 2010 6:00 p.m. Voting Members: Wayne Nehrenz, Jon Morphew, Clint Herbst, Glen Posusta Non - voting Members: Don Patten Guest: Candice Mayberry, Peter Scherbring 1. Call to Order Honorable Mayor Herbst called the meeting to order at 6:05 p.m. 2. Approval of Minutes Minutes for the February 10, 2010 meeting were reviewed. A motion was made by J Morphew and seconded by G Posusta to approve the minutes as corrected. Motion was carried. 3. Updates to Agenda Office Hours - Board agreed after reviewing customer daily correspondence log that the Business Office Saturday hours are not needed and agreed to close the office on Saturday beginning 3/13/2010. Saturday hours will be revisited upon placement of the Kiosk at the community center. 4. Sales Update - D Patten expressed that Brett DeMarais is doing very well. He has already secured a 49 unit MDU as a new customer. D Patten expressed an interest in enrolling Brett DeMarais in local organizations such as Rotary, Lions and the Monticello Chamber. C Herbst pointed out that staff is required to pay dues and membership fees to these organizations. D Patten to review interest and financial ability to participate with Brett DeMarais. Brett DeMarais will represent FiberNet at future Monticello Chamber events as appropriate. Marketing Update - Presented by C Mayberry • Internet S ep eds - C Mayberry shared a market analysis of Internet service offerings in the Monticello area and recommended the addition of a l OMbps residential internet speed offering. Advisory Board unanimously decided to add this option service options immediately. Pricing structure is being evaluated and implemented by D Patten. • Chamber Events - C Mayberry recommended participation in the Monticello Chamber Golf Tournament. Board agreed to a lunch level sponsorship for the event on May 21st, 2010. Board also agrees to participate in the "Walk and Roll" event. • Progress of Marketing Collaterals - C Mayberry shared progress is being made on these items. • Advertising - C Mayberry presented a list of current FNM Advertising. Discussion was held as to the venue of each item. Reccommendations from members of the advisory board included Bertram family lunch sponsorship, bowling alley advertising, Channel 12, open house at business office, craft show and additional events with Cub Foods. All options will be further explored by C Mayberry and D Patten and will be presented upon at future advisory board meetings. 6. Voice Roll Out Update - D Patten shared the current that the Meta switch will be signed off as operation in the upcoming week. Test customers will be operational by 3/21/2010. Launch scheduled for 5/1/2010. 7. Video Update -Peter Scherbring of HBC presented. Off -air channels are operational and additional channels are being turned on as they become contractually available. Peter gave the advisory board a demonstration of the guide and widget functionality. Team discussed and agreed that 15 -20 test customers would be given video service to help identify and correct any bugs and then service would be launched in entire market. 8. Service Drop Permission Protocol Issue Report - D Patten reported that an audit was done of all drop authorization forms and he suspects that there could be inconsistancies. Customer Care was assigned to contact all persons in all LCP's to ensure accuracy. 9. FiberNet Monticello, Reviewing 2010 Head Count- C Herbst recommended that J O'Neill gather information from the City on staffing recommendations for "right sizing" FiberNet staff for optimal operations. D Patten was assigned the task of reviewing the original business plan and assisting J O'Neill in malting recommendations for current and future staffing. 10. Kiosk Update - D Patten shared the current status of opening a kiosk in the Monticello Community Center(MCC). D Patten expressed that he was having trouble locating a used kiosk in the correct size. It was suggested that he contact a local craftsman about possibly adjusting one of the kiosks available for purchase. 11. Business Office Report • Weekly Report s - D Patten presented the current Business Office activity numbers. W Nehrenz asked that in future reports sales, installations and drop authorizations be added. • Vicki Leerfoff _Vicki Leerhoff has stepped down as customer service director and will taking a poition at City Hall. D Patten along with human resources are in the process of developing a position for an Office Manager to better fit FiberNets immediate needs. 12. FNM Expenditures - D Patten shared the current FiberNet Monticello expenditures. A motion was made by G Posusta, seconded by C Herbst, to recommend to the City of Monticello Council to approve payment of the presented expenditures as documented. Motion carried. 13. Resignation of R Baltula - Advisory Board accepted the resignation of R Baltula and agreed to seep out a new member. C Herbst volunteered J O'Neill to begin the application and selection process. 14. Adjournment A motion was made by j Morphew, seconded by W Nehrenz to adjourn the meeting, motion passed. Meeting adjourned at 7:58 pm.