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FiberNet Advisory Board Agenda Packet 11-18-2014AGENDA FIBERNET MONTICELLO ADVISORY BOARD MEETING Tuesday, November 18, 2014 — 6 p.m. Boom Island Room, Monticello Community Center Members: Clint Herbst, Glen Posusta, Jon Morphew, Dennis Sullivan, Jacob Kramer Others: Jeff O'Neill, Rachel Leonard, Dan Olsen, Bryan Rabe 1. Call to Order 2. Additions to Agenda 3. Approval of Meeting Minutes 4. Network update. • MICE (Netflix & Google Caches) • C7 to E7 Migration • IOG Ring • Enventis/Verizon 5. Business Office Update • Television 1) Retransmission Agreements 2) Network Contracts 3) New Channels/Lost Channels 4) NASCAR Addendum to NBC Universal Agreement 5) Satellites in winter • Businesses 1) New Customers 2) Weekly Meetings 3) Possible Change of Service Fees • Email 1) Service Discontinued as of January 5, 2015 2) Communication Plan • New Customer Handbooks • Price Matching • Customer Complaints • Install Schedule • Management Structure • Expense and revenue trends 6. Consideration of conducting a FiberNet Forum in January 2015 7. 2015 Strategic Planning Discussion 8. Next Meeting — Tuesday, December 9, 2014 9. Adjourn